1.Problem Description
Some customers have reported that CarPlay or Android Auto does not produce sound properly when the vehicle's radio is playing.
2.Reason:
This is due to a limitation of the BMW factory radio system: the factory radio cannot coexist with other media audio sources, as the system is designed to allow only one active audio output source at a time.
When the radio is playing, it occupies all audio channels, and the audio from CarPlay/Android Auto will be muted, so you will only hear the radio.
This is BMW's original design logic and is not a malfunction of the PEMP screen. Audio priority follows the vehicle's default settings to ensure system stability and compatibility.
3.After-Sales Support
If you have any further questions, please contact our customer service team using the following methods:
(After-sales email:service@pempcar.com)
