1.Problem Description
A customer inquiry regarding the purchase of a PEMP product:
“What is the product’s warranty period? Will software updates and technical support still be available in the future?”
2.Warranty Policy Statement
All PEMP products are covered by a 1-year limited manufacturer’s warranty from the date of purchase. This warranty covers failures resulting from defects in materials or workmanship under normal use, including:
Hardware failures caused by manufacturing defects
Failures of core components (screen, processor, wiring harness)
Factory defects in materials and assembly
3.Technical Support and Software Updates
Lifetime Technical Support: All customers receive ongoing professional technical support, including installation guidance, troubleshooting, and usage advice. Our after-sales team is here to assist you.
Software Update Service: PEMP regularly releases firmware and system updates to optimize performance, add new features, and ensure compatibility with the latest vehicle systems. Supported models will receive these updates via push notification upon release.
4.After-Sales Support
If you have any further questions, please contact our official customer support team for technical assistance:
(After-sales email:service@pempcar.com)
Marcus Thorne
- Lead Automotive Technician
- Tech Editor
