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Frequently Asked Questions
Pre-Sales FAQ
Answer your pre-sales questions
- PEMP screen products are abundant, if you want to buy the right PEMP screen for your car, you need to know which kind of OEM system your car has first.
- Below we'll cover the differences and appearance of the 4 common BMW screen systems
- 1. The CCC system is used in older models, with a simple display interface and four functions, communication, Climate, navigation and Entertainment, that can be distinguished at a glance.
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- The CCC LVDS cable is a 10 PIN LVDS cable:
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- 2. The CIC system, with significantly more features than the CCC, is arranged in a vertical list. Maps, phone, radio, navigation, CD, etc. are available, and you can set options and view vehicle information at the same time.
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- The LVDS cable used in the CIC system is a 4 PIN LVDS cable:
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- The NBT system is still arranged in a vertical list and begins to have a connected driving function as well as a mobile office, and the system is more technological compared to the CIC detailing with highlights and shadows.
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- NBT uses a 6 PIN LVDS cable
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- 2. The EVO is arranged horizontally for a richer functionality and an easily recognizable system UI.
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- EVO system still utilizes the 6 PIN LVDS connector.
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- We can confirm with you that you don't have to worry about your CIC system and LVDS cables not fitting our screens, whether your 2012-2014 F30 has a CIC or NBT system, PEMP screens are compatible with your car.
- The following are specific reasons:
- The 2012-2014 F30 CIC system is unique in that it is in the transition year from the CIC system to the NBT system, and it has a different OEM radio mainframe and LVDS cables than the regular CIC system.
- System Interface:
- Usually, the CIC system interface corresponds to the OEM radio is also CIC, but the 2012-2014 F30 system interface is CIC interface, but the OEM radio mainframe is NBT mainframe.
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- LVDS cable:
- Typically, CIC systems are 4 PIN LVDS cables, but the 2012-2014 F30 CIC systems use the same 6 PIN LVDS cable as the NBT.
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- This content describes in detail the difference between Android screen and LINUX, I believe you will have a clear understanding of them after reading all the content, and then according to your needs to buy the right screen for you.
- You can also copy the video link to your browser off to see the detailed video tutorial:
- https://youtu.be/wReZG_1Aajo
- Or scan the QR code of the video to watch it:
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- Below is a general overview of the differences between the Android screen and the LINUX screen:
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- Points of difference:
- Difference 1: Start-up speed difference
- Android screen startup time is about 35 seconds,
- LINUX screen startup time is about 9 seconds.
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- Difference 2: Price difference
- Android screens are relatively expensive due to their functionality and highly regulated configuration.
- LINUX screens are relatively simple in terms of functionality and configuration and are relatively inexpensive.
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- Difference 3: APP Download and Installation.
- Android screen supports downloading APP and installing,
- LINUX screen can't download APP and only supports using some APP by connecting Carplay and Android Auto.
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- Difference 4: SIM card and TF/SD card difference
- Android screen has built-in SIM card and SD/TF card slot, support using SIM card network and TF/SD card memory expansion.
- LINUX screen has no SIM card and SD/TF card slot, does not support SIM card and TF/SD card function.
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- Difference 5: Built-in navigation .
- Android screen with built-in navigation, support for connecting GPS antenna, you can use the navigation directly without connecting the phone.
- The LINUX screen does not have built-in navigation and does not support the connection of a GPS antenna; navigation must be used through the phone with Carplay and Android Auto connected.
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- Difference 6: Memory Difference
- Android screens support the selection of memory configurations.
- LINUX screens do not support the selection of memory configurations.
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- Difference 7: Antenna and installation difficulty.
- Android screen support GPS and SIM card, standard equipped with GPS and 4G antenna, the installation of the GPS and 4G antenna need to find the location of the installation and the location of the cable, the difficulty of installation is relatively difficult.
- LINUX screen does not support GPS and SIM card, do not need to install GPS and 4G antenna, the difficulty of installation is relatively easy.
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- Difference 8: CPU difference
- Android screen uses a Qualcomm processor,
- LINUX screen uses a Sunplus processor.
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- Difference 9: Aftermarket Reverse Camera
- Android screen supports installation of 1080P and 720P AHD/CVBS aftermarket reversing cameras.
- LINUX only supports to install 720P aftermarket reversing camera.
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- Similarities:
- Similarity 1: Intelligent Connectivity
- Both Android and LINUX screens support wireless and wired Carplay & Android Auto connectivity.
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- Similarity 2: Dual system switching
- Both Android and LINUX screens support OEM systems as well as quick switching between corresponding aftermarket systems (Android/LINUX).
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- Similarity 3: Camera and Radar .
- Android screen and LINUX screen both support OEM reverse camera and radar display.
- Android screen and LINUX screen both support installation of aftermarket reverse camera.
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- Similarity 4: Same screen specs.
- Both the Android screen and the LINUX screen use touchscreens of the same size and resolution.
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- When you confirm your purchase on the order page, you'll see that you can choose from a variety of delivery options.
- PEMP offers a number of different ways for you to choose the delivery method that suits your situation.
- 1.DHL/UPS and other fast delivery methods.
- If you want to get your PEMP products faster, you can choose this fast shipping method. You don't need to pay for the shipping costs, but you will need to clear the customs and pay higher duties.
- Estimated delivery time is 7-15 days.
- 2.General standard logistics.
- In this way you need to pay 30USD shipping fee, the advantage is that you don't need to clear the customs and pay the duty yourself.
- Estimated delivery time is 15-20 days.
After-Sales FAQ
Answering your after-sales questions
- If you are experiencing problems with your OEM system displaying anomalies, you can check your screen and cables one by one by following the steps shown in this document.
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- You can also copy the video link to your browser off to see the detailed video tutorial:https://youtu.be/0iTuDq0D2Ow
- Or scan the QR code of the video to watch it:
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- Step 1: Press the FM/AM button and check the radio for sound .
- A: If you can hear the FM sound, please go to the PEMP system homepage, then click Settings-Car Settings-Original Car’s Screen Resolution in turn, then choose the resolution suitable for your OEM screen,then restart the screen.
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- B:If you can't hear the FM sound, it means the screen is in unpowered state, you need to check all the ISO harnesses and plugs and unplug them all and plug them in again. Then check for loose power and LVDS cables behind the screen.
- Note: In order to prevent the plug from loosening, the plug is designed to be relatively tight, you can use a little force when inserting, please ensure that the plug is completely
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- Step 2: Some cars have fiber optic cable on OEM ISO harness, if your OEM ISO harness has fiber optic cable, please transfer it to PEMP ISO harness. Otherwise, it will cause no sound/no time display/no display of OEM system and so on.
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- If you experience abnormal sound problems, you can check the screen and cables one by one by following the steps in this document.
- You can also copy the video link to your browser off to see the detailed video tutorial: https://youtu.be/8sAp9-Lyr5Y
- Or scan the QR code of the video to watch it:
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- Step 1: Click OEM CAR INFO on PEMP home page to enter the OEM system, check whether the OEM system can be displayed normally.
- A: If the OEM system displays anomalies, refer to the documentation in the Documentation list on how to handle abnormal OEM system displays.
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- B: If the OEM system can be displayed normally, please click Multimedia-External Devices, and then select Multimedia Mode as AUX front.
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- Step 2: Check if the volume is too low, use the screen to play music and use the volume control knob to drastically adjust the volume to increase the volume.
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- Step 3: Go to Settings-Audio-Volume and turn the volume up.
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- Step 4: Connect one end of the supplied AUX cable to the AUDIO OUT port on the IOS harness; The other end connects to the car's AUX IN (usually located at the armrest box).
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- Step 5: Connect the A/B cable plugs to each other.
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- Step 6: Some cars have fiber optic cable on OEM ISO harness, if your OEM ISO harness has fiber optic cable, please transfer it to PEMP ISO harness.
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- Step 7: Check the ISO harness plugs and re-unplug and re-insert the plugs .
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- Step 8: Check the power cable and LVDS cable on the back of the screen and unplug and re-plug them.
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- If you need to use OEM Bluetooth to transmit LINUX screen sound, you can follow the method described in this document to connect.
- You can also copy the video link to your browser off to see the detailed video tutorial:
- https://youtu.be/gKqeUAbMyCs
- Or scan the QR code of the video to watch it:
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- This post is about OEM Bluetooth connectivity with Bluetooth audio support, if your OEM Bluetooth only supports Bluetooth talk, please check another post.
- Connection method for OEM Bluetooth with Bluetooth audio support:
- Step 1: Go to the PEMP system, then click on Settings - System in turn, and turn the Use Car's BT Channel option on.
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- Step 2: Then go to Settings - Car Settings - Auto Switch to AUX and select the Close option.
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- Step 3: Enter the OEM system, click Multimedia-External Devices-Connections-Add new device, then follow the prompts to connect to the OEM Bluetooth using your phone.
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- Step 4: After the OEM Bluetooth connection is successful, go back to External Devices and switch the mode to your phone's Bluetooth.
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- Step 5: Return to the PEMP system, click on the Bluetooth icon on the home page, and then use your cell phone to connect to PEMP Bluetooth.
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- Step 6: When the phone pops up a window requesting permission to connect to Carplay/Android Auto, click Confirm, and then wait for the automatic connection; after the connection is successful, the sound of Carplay/Android Auto will be played through the OEM Bluetooth, and the call will be made through the OEM microphone.
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- NOTE:
- To transmit sound using OEM Bluetooth, you must switch the sound channel to BMW Bluetooth:
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- If you need to use OEM Bluetooth to transmit LINUX screen sound, you can follow the method described in this document to connect.
- You can also copy the video link to your browser off to see the detailed video tutorial:
- https://youtu.be/jqNQOjRG7qI
- Or scan the QR code of the video to watch it:
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- The connection methods are divided into OEM Bluetooth connection methods that support Bluetooth audio and OEM Bluetooth connection methods that do not support Bluetooth audio, please pay attention to the distinction.
- OEM Bluetooth connectivity methods that support Bluetooth calling only:
- Android Auto:
- Step 1: Go to Phone Settings-APP, then find Android Auto and tap .
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- Step 2: Then click Permissions
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- Step 3: Click Phone/Contacts/Call logs in turn and turn off its permissions.
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- Step 4: Enter the OEM system interface, click Telephone-Bluetooth device-Add new device, and then follow the prompts to use the phone to connect to the OEM Bluetooth.
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- Step 5: After successfully connecting the OEM Bluetooth, directly return to the PEMP system, click the Bluetooth icon on the home page, and then use your cell phone to connect to the PEMP Bluetooth.
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- Step 6: Then tap PEMP Bluetooth on your phone and turn off all Bluetooth permissions.
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- Step 7: Once Android Auto is successfully connected, if someone calls you, you can hear the OEM system ringing, then tap the phone button on the steering wheel and Android Auto will automatically switch to the OEM system to answer the call.
- From now on, all the connection steps are completed and you can talk directly with the OEM Bluetooth and OEM microphone.
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- Carplay:
- Step 1: Connect the PEMP screen to Carplay via PEMP Bluetooth.
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- Step 2: Enter the OEM system interface, click Telephone-Bluetooth device-Add new device, and then follow the prompts to use the phone to connect to the OEM Bluetooth.
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- Step 3: After successfully connecting the OEM Bluetooth, if someone calls you, you can hear the ringtone of the OEM system and then tap the phone button on the steering wheel to answer the call.
- Once the call is answered, you can simply tap the sound icon on your phone to switch the sound channel to OEM Bluetooth, and you'll be able to talk using OEM Bluetooth and the OEM microphone.
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