1.Problem Description
Many customers purchasing PEMP products from our official store ask:
"Do I need to pay customs duties when receiving my order?"
2.Explanation of Tariff Policy
Customs duty requirements depend on your country/region and the shipping method you choose:
Air Shipping (Duty-Free in Most Regions)
For most countries and regions, we offer air shipping, with customs clearance fees included in the shipping cost. With this method, you will not be required to pay any additional customs duties or clearance fees upon receipt.
Express Shipping (Customs Duties Apply)
For certain countries where air shipping is not available, we will use express shipping. With this method:
Local customs authorities will impose customs duties.
These fees are the buyer’s responsibility and are not included in the order total or shipping costs
To confirm whether customs duties apply in your region:
Please contact our customer service team and provide your country or region of delivery.
We will confirm the available shipping options for you and whether any additional customs duties or clearance fees will apply.
3.After-Sales Support
If you have any further questions, please contact our official customer support team for technical assistance:
(After-sales email:service@pempcar.com)
